Returns and Cancellations

We want you to be happy with your purchase. If you’re not, just return the product to us following the instructions below and we’ll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. You can find details of how to do this and any other useful information you may need here.